Returns & Refunds

At The Sportrack, we strive to provide you with the best possible shopping experience and offer top-quality sports and fitness products. We understand that sometimes, a product may not meet your expectations or requirements. This Returns, Refunds & Exchange Policy outlines our guidelines for returns, refunds, and exchanges for the products purchased from our website.

1. Returns & Refunds: a. No Returns & Refunds: In general, we do not accept returns or offer refunds for products purchased from The Sportrack. However, we stand behind the quality of our products, and if you receive a defective or damaged item, we will be glad to assist you.

b. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team at info@thesportrack.com within 12 hours of receiving the item. To process your request, we may require you to provide photographs or other evidence of the damage or defect. Once the issue is verified, we may offer you one of the following options:

• A replacement of the same product (subject to availability).
• A refund for the purchase price of the product after deducting the shipping & packaging costs.

2. Exchange Policy: a. Exchange Available on Some Products: In certain cases, we may offer exchanges for eligible products. These products will be clearly indicated on our website as “Exchange Eligible.”

b. Eligibility for Exchange: To be eligible for an exchange, the product must be unused, in its original packaging, and in the same condition as when you received it. Additionally, the product must fall within the “Exchange Eligible” category as stated on the product page.

c. Exchange Process: If you wish to exchange an eligible product, please contact our customer support team at [Contact Email/Number] within [Number of days] days of receiving the item. We will guide you through the exchange process, which may include providing the necessary information and arranging for the return of the original product. Once we receive the returned product and verify its eligibility, we will process the exchange and send you the replacement product.

3. Exceptions: a. Personalized or Customized Products: Unfortunately, we cannot accept returns, offer refunds, or provide exchanges for personalized or customized products unless they are defective or damaged.

b. Final Sale Items: Items marked as “Final Sale” are non-returnable and non-refundable.

4. Shipping Costs: a. Returns & Refunds: If we approve a return and issue a refund for a defective or damaged product, we will cover the return shipping costs.

b. Exchange: If you are eligible for an exchange, you may be responsible for the shipping costs associated with returning the original product to us. However, we will cover the shipping costs for sending the replacement product to you.

5. General: a. All requests for returns, refunds, or exchanges must be made within the specified time frames mentioned in this policy.

b. Products returned to us without prior authorization or not meeting the eligibility criteria may not be processed, and we will not be liable for such returns.

c. Please ensure that you carefully review the product descriptions and specifications before making a purchase to avoid any inconvenience.

6. Contact Us: If you have any questions or concerns regarding our Returns, Refunds & Exchange Policy, please contact our customer support team at info@thesportrack.com. We will be more than happy to assist you.

By making a purchase on The Sportrack website, you acknowledge and agree to the terms outlined in this Returns, Refunds & Exchange Policy. We thank you for your understanding and cooperation.